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Terms & Conditions

Term & Conditions adalyaindonesia.com

Products

  1. Orders that you order through the site will be in approved status when you receive confirmation from www.adalyaindonesia.com
  2. The confirmation will be emailed to you.
  3. Payment for your order can be made via transfer via a virtual bank account Permata/Mandiri/BNI, Credit Card, and Alfamart that have been appointed by www.adalyaindonesia.com via MIDTRANS
  4. The service fee charged by you is according to the total price of the order.
  5. Prices of products and shipping services are subject to change at www.adalyaindonesia.com policy without prior notice.
  6. All information regarding offers, prizes, promos, products through promotional media or print media you can directly ask our staff via email to: sales@adalyaindonesia.com


Payment System from Visa/Master

  1. To provide convenience and certainty for customers in conducting transactions on www.adalyaindonesia.com, we have currently implemented an online payment system when customers make purchases of products online using the Visa/Master payment system option and all transactions will be processed in the currency Indonesian Rupiah. We ensure that your order payment process is secure with the Secure Sockets Layer (SSL) protocol where SSL provides full security for every customer and the freedom to shop online without worrying about the possibility of credit card information theft.

Transactions via online payment page

Service System

  1. Product orders through the payment gateway www.adalyaindonesia.com can be made every Monday to Sunday from 00.00 to 23.59.
  2. Each customer will be charged an order fee per transaction whose mechanism is fully regulated by www.adalyaindonesia.com.
  3. Products for orders made online can only be served at certain designated store sites.
  4. Cancellation of products that have been ordered can only be done manually (sending a cancellation request) to www.adalyaindonesia.com

Online Ordering & Payment Procedure

  1. Customers can login first at www.adalyaindonesia.com. For customers who are not registered as users/members they must first fill out the registration form to be able to login and transact on the www.adalyaindonesia.com site
  2. After successful login, the customer can place an order for the product online, then fill in the ordering information and credit card data on the online payment page as follows:
  • Customer name and address
  • Type of card used
  • Visa/Master card and credit card numbers
  • Type and quantity of product ordered
  • Product delivery address
  1. After successfully placing a product order on the online payment page, then proceed with approving the online transaction that has been successfully carried out.
  2. Customers are required to click on Disclaimer (“I accept …) before agreeing to online payments to the terms and conditions imposed by www.adalyaindonesia.com
  3. The customer pays as a willingness and approval of the order transaction in the amount of the transaction value, which is marked by the approval of the card processing Bank that has debited.
  4. The customer is then required to complete the payment and if the payment transaction has been successfully carried out, we will send a payment receipt via electronic mail (e-mail) to the e-mail address listed in the buyer’s personal data within max 1 (one) day after the payment process have done it.
  5. Customers are required to keep proof of payment if at any time needed in the payment confirmation process.
  6. All transactions will be processed within 1 x 24 hours.
  7. Adalyaindonesia.com reserves the right to refuse customer transactions if deemed inappropriate.
  8. Currently, credit cards that can be processed are credit cards issued by banks located in Indonesia.

Product Delivery

  1. Product delivery will be made after Adalyaindonesia.com receives payment confirmation via Payment Confirmation (located on the home page of the site) for transactions made by customers max 1×24 hours working days. Customers can find out the order status by using the options in Order History (customers are requested to log in first)
  2. Delivery can be made on the same day if product order and payment confirmation to adalyaindonesia.com before 10.00 am (working day).
  3. The cost of shipping the product will be charged to the customer. The fee mechanism is fully adjusted to the cost of the shipping courier service used.
  4. Adalyaindonesia.com is not responsible for damage to goods/packages caused by third parties such as the courier service used.
  5. Delivery of products using a courier service : JNE, POS, TIKI

Return/Refund/Cancellation Policy

Before submitting a request for a return, please note the following::

  • We will ensure that the goods we send are in accordance with the order you requested;
  • Before the goods are sent, we have done a thorough check and made sure that the goods are in good condition;
  • Goods are packaged neatly and strongly so that they can be sent by the expedition service properly and minimize the risk of damage in transit;

We do not serve goods returns except;

  • if there is an error on our part and outside of what has been set out in the terms and conditions on this page.
  • Returns of goods that occur outside of the purchase problem resolution agreement that have been agreed upon by both parties are not our responsibility and part of our service.
  • We are not responsible for the goods you return because legally the goods are your property and responsibility.

The return policy for the goods you have purchased applies to the following conditions :

  • The goods arrived but did not match the order you intended / Wrongly sent / Exchanged;
  • The item arrived in a defective condition with a note that the item has not been used and the hang tag is still attached.

RETURN
For goods that do not match the order, even though they are physically in good condition, you can make a claim for replacement of returned goods without shipping costs with the provisions of RETURN 3 x 24 hours after the goods are received We will provide the fastest solution through active communication tools such as chat or whatsapp.

REFUND

Refunds are valid if the goods that have been ordered and paid for are not ready stock. The procedure is as follows :

  • Bank Transfer is returned to the customer’s account with an estimate of 2 x 24 hours.
  • Payments via cc or gopay are non-refundable.

Cancellation of Order (cancellation)

 The order will be canceled unilaterally if:

  • You have not made a payment within 3 hours after ordering or at the customer’s request.
  • We have not received your payment.
  • The valid date on the invoice for the order has expired.

In addition to the policies above, negotiations can be reached via chat or whatsapp and we will study the case and provide an answer immediately.

Product Description and Condition

  1. The status of the goods is presented as accurately as possible with periodic updates which are subject to change at any time.

The product conditions are as follows:

  1. Items are sealed/wrapped according to the manufacturer.
  2. It is possible that there are differences in the color of the item that is not exactly the same as that shown on the website, it can be caused by lighting factors and computer monitor settings/resolutions and cannot be used as a reference.
  3. The customer must ensure that the product details/information are in accordance with the required specifications before agreeing to the online payment page.

Product Price and Purchase/Payment Confirmation

  1. The product price to be paid is as stated in the shopping cart and or order invoice (payment page)
  2. If there is a price change, then the applicable price is the price that corresponds to the total shopping information displayed on the payment page.

Anticipate Credit Card Misuse in Online Transactions
Anticipation via the site:

  1. Product orders through the payment gateway www.adalyaindonesia.com can be made every Monday to Sunday from 00.00 to 23.59.
  2. Make sure that the customer in question is a credit card owner who makes online transactions.

Privacy and Security

  1. We guarantee the security of your personal data using adalyaindonesia.com services.
  2. All of your personal information is fully protected by us. We will take good care of the confidentiality of the information you enter in laku.com for your benefit
  3. Adalyaindonesia.com may change and update the terms and conditions of this site from time to time. We will notify these changes on the site and e-mail if deemed necessary. Changes to these terms and conditions will take effect as soon as they are posted on the site.


Account Adalya Indonesia

  1. You can register on the website www.adalyaindonesia.com by filling out the registration form as a retail customer or wholesaler customer. The approval process for registration as a retail customer will occur automatically by the system, while for wholesaler customers the approval process is carried out manually. After the registration process is complete, you can shop freely at www.adalyaindonesia.com
  2. To register, you are required to provide your active email address and phone number. This e-mail address will make it easier for us to verify your identity on the next visit. If you register using a fictitious email address or an email address belonging to someone else, adalyaindonesia.com may close your account without prior notice. To ensure that the email you entered is correct, we will send a password that will be used to access adalyaindonesia.com’s materials and services to your email inbox.
  3. You will not be charged for opening an account at adalyaindonesia.com. However, you will be charged for the purchase of all goods or delivery services at adalyaindonesia.com according to the prices listed on the site. All shipping costs for the goods or services you ordered will be charged to you.
  4. adalyaindonesia.com will process your ordered product after you have successfully made a payment, and we will automatically confirm the notification to you via your email.
  5. If you have any questions regarding payment, you can direct them to sales@adalyaindonesia.com


Intellectual Property Rights

All designs, photos and images listed on adalyaindonesia.com cannot be distributed by any party and for any purpose, unless there is written consent from adalyaindonesia.com

Things Not Allowed

  1. The adalyaindonesia.com party will report to the authorities for any fraudulent mode that basically wants to make profits unilaterally and the adalyaindonesia.com party only serves orders that have been paid off.
  2. All problems can be discussed properly. Adalyaindonesia.com will report to the authorities any insults, defamation on forums, mailing lists or other media without confirming the truth.
  3. You cannot make any claim to adalyaindonesia.com for your violation of the terms and conditions of use of the adalyaindonesia.com site.

Account Deletion

  1. You can delete your account at adalyaindonesia.com by contacting info@adalyaindonesia.com or through the contact page we have provided. To cancel the account, you must provide information to adalyaindonesia.com that you are the original owner of the account. Your account will be canceled after there is confirmation between adalyaindonesia.com and you regarding the authorization of the validity of your identity.
  2. We reserve the right to cancel your account without prior notice for the benefit of the adalyaindonesia.com site.
    Deletion of this account can occur in the event of things including, but not limited to:
    a) violation of the Terms and Conditions that apply at adalyaindonesia.com,
    b) requests from legal entities or government-owned agencies,
    c) your own request,
    d) long period of account inactivity, and
    e) cases of fraud committed by you or to the detriment of others.
  3. Cancellation of your account will result in the following:
    a) Your order will be deleted from Adalyaindonesia.com,
    b) your password will no longer be valid so you will not be able to access parts of the site that are password protected, and
    c) You can no longer use adalyaindonesia.com services


Complaints or Questions

If you have any questions or complaints, you can contact info@adalyaindonesia.com


Settlement and Law

  1. The terms and conditions listed on the adalyaindonesia.com website regarding our products and services are protected by applicable laws and regulations in Indonesia.
  2. All disputes arising from the implementation of the site and the services provided by adalyaindonesia.com with you will be resolved amicably and in a family manner, unless there are matters that are truly troubling and involve many people, we will process them legally

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