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FAQ

1. Is this real ADALYA or fake?
Be assured, you can order with confidence from Adalya Indonesia, as we are the exclusive importer and distributor for ADALYA in Indonesia. We guarantee, that all Adalya Tobacco flavors are genuine and sourced from the official ADALYA Tobacco production in Izmir, Turkey. Here is a summary of the benefits that apply to all our products:
  • Our products are guaranteed genuine and are all sourced from authorised Indonesian distributors for ADALYA.
  • Our products are labelled by “Bea & Cukai dan Republik Indonesia (customs & excise and Republic of Indonesia)”.
  • Our products have not been interfered with diluted or altered in any way.
  • Our products are in the original manufacturers box / packaging and sealed (where appropriate).
  • Our products are well in date and not near to expiry.
 

2. What kind of support do I get as an Adalya Distributor?
  • Exclusive Prices with attractive discounts
  • Marketing and promotion support
  • Generation of sales leads and forwarding of leads to you
  • Access to extensive documentation about experiences from other regions

3. What is the minimum order quantity to become an authorized distributor?

100 Kg of Adalya Tobacco per month


4. Do I get exclusivity rights as authorized distributor?
  • Yes, wholesale and retail in you area belongs exclusively to the according distributor
  • Exclusivity is only considered after purchase of 100 kg. Sales targets are set mutually, looking at the market potential and value proposition of the respective country.

5. How to order the product in Adalya Online Shop?

Adalya Indonesia uses an e-commerce system, so reservations must be made through this site directly. You can also place your quenstions that are not yet clear to our customer service via Whatsapp business.
Input order must be done directly on this website.

How to book in Adalya:

  1. Click the “Add To Cart” button for all desired products,
  2. Click the cart icon, or the “View Cart” button to see the contents of the cart,
  3. Click the “Checkout” button to go to the payment page,
  4. On the payment page, please:
    • Fill in the data on the form (name, address, email, etc.),
    • Choose the desired shipping method (JNE, POS Indonesia, J&T, Wahana, etc.),
  5. When you’re done, click the “Create Order” button,
  6. Please follow the payment instructions on the next page:
    • Click the Bank of your choice ( Mandiri, BNI, Permata, or Other Bank),
    • Click “See Account Number”then Click” Please Complete Payment”,
  7. You will automatically enter the “Checkout” page so you can see your order details as well as your payment info. You can also view all your order status and details on the “Orders” page.
  8. After you make a payment, you don’t need to confirm your payment, as your payment will be verified automatically.

6. Is pay on delivery available?

We only accept credit/debit card payments for instant delivery. Cash on Delivery / PayPal orders are not eligible for digital deliveries


7. I live in remote area, can it still be delivered?

Yes, you can still place an order with us.

If you have to reside in an area that is considered to be ‘remote’ by our couriers, you may incur additional delivery charges.


8. Does Adalya Indonesia still operate on holidays?

Our hours of system operation are 24/7. You can also ask everything about Adalya Tobacco and your order to our customer service via Whatsapp from Monday to Saturday (8:00 AM – 5:00 AM).

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